Consumer Council of Fiji concerned with increasing number of battery problems in hybrid vehicles

Consumer Council of Fiji concerned with increasing number of battery problems in hybrid vehicles

By Vijay Narayan
Tuesday 16/01/2018

The Consumer Council of Fiji is concerned with the increasing number of battery problems being encountered with the hybrid vehicles on our roads.

Council’s Officer in Charge Bindula Devi says the council continues to receive consumer complaints in relation to hybrid vehicles and the warranty period which is not honoured by the traders when consumers seek redress. 

Since 2015, a total of 28 cases have been received worth more than $290,000 relating to hybrid vehicles. Six of these complaints were concerning the hybrid batteries.

The Council is particularly worried with the attitude of a handful of deceptive traders who are still thriving in the marketplace at the expense of innocent consumers.

Devi says recently a case was lodged at the council where the complainant had purchased a Toyota Prius 1.8L from a trader for $19,000, with a 3-month warranty on the battery.

After using the vehicle for only 5 days, the complainant noticed that the “check‑light” of the vehicle was switched on indicating a problem.

The vehicle was taken to the trader for diagnosis and without any explanation on the cause of the problem, the trader fixed the problem.  

The issue resurfaced on three other occasions and the trader simply applied ‘Band‑Aid treatment’ and returned the vehicle.

However, when the warranty period had lapsed and the consumer had taken the car back for the same problem, he was advised that the “check‑light” indicated that the battery of the vehicle needed to be changed and the complainant would have to bear the cost of replacement.

The council says the cost of a battery ranges from $1800 to $2500. The 1.8L Prius car has 28 battery cells and if a cell is damaged, the cost of replacing a cell ranges from $50 to $330.

Devi says the council strongly believes that the car industry needs an overhaul when it comes to traders not honouring warranties, inaccuracies on fuel consumption, and lack of information provided to independent repairers in order for them to do their job.

She says unscrupulous traders must be taken to task for taking advantage of the vulnerable positions of the consumers and breaching the national laws.

Stay tuned for the latest news on our radio stations

CFL radio frequencies
IN DEPTH
Fiji continues to be affected by COVID-19
Contact tracing continues for most parts of Suva and Nausori. Mon 19th Apr Tue 20th Apr Wed 21st Apr Thu 22nd Apr Sat 24th Apr Sun ...
2 days ago

258,000 people lived under the Basic Needs Poverty Line according to the 2019-20 Household Income and Expenditure Survey
Survey says almost one in five school aged children in Fiji are educationally deprived
2 days ago

Debate on the Bill to Amend the iTaukei Land Trust Act
Debate on the Bill to Amend the iTaukei Land Trust ...
48 days ago
FEATURE NEWS
FULL STORY: Viti Levu borders to be lifted from tomorrow, curfew hours for Viti Levu will be from 9pm until 4am and social gatherings of up to 20 people permitted indoors in people’s homes and up to 30 people outside
Prime Minister Voreqe Bainimarama has announced that from 4am tomorrow, 17th September 2021, the containment area borders will lift everywhere on Viti...
3 hours ago
LATEST NEWS
Children between 15 to 17 years will be vaccinated with the Moderna vaccine
Permanent Secretary for Health Dr James Fong says they will be vaccinating children between 15 to 17 years with the Moderna vaccine and this exercise ...
1 hour ago

Once we vaccinate at least 80% of adults in Fiji, we will be in an excellent position to open quarantine-free travel with other countries that have deployed the same vaccines we are using in Fiji - PM
Prime Minister Voreqe Bainimarama says once we vaccinate at least 80% of adults in Fiji, we will be in an excellent position to open quarantine-free ...
1 hour ago

All workplaces, houses of worship, hotels, restaurants, cafés, cinemas, gyms, pools and tattoo parlours will be able to open at 70% capacity from Oct 4th but only to fully vaccinated persons
From October 4th, all workplaces, tertiary institutions, houses of worship, hotels, restaurants, cafés, cinemas, gyms, pools, tattoo parlours will ...
2 hours ago

NGO Coalition on Human Rights shocked at the instant termination of Kemueli Naiqama
The NGO Coalition on Human Rights says they were shocked to hear about the unfair dismissal, instant termination and the reported ‘escorting' of ...
4 hours ago

Voting and counting processes for the 2022 General Elections will be done manually – Saneem
Supervisor of Elections Mohammed Saneem says voting and counting processes for the 2022 General Elections will be done manually. Saneem says there ...
5 hours ago

TOP