Govt feedback call centre handles over 10,000 calls, achieves 97% issues resolved – Chand

The Government Feedback Call Centre received a total of 10,185 calls from July 2022 to June 2024 on the toll-free line 157 where 52 percent of these calls were categorized as inquiries and 19 percent were complaints.

Permanent Secretary for Civil Service Parmesh Chand says that 97 percent of the feedback received have been addressed promptly, demonstrating the Government's commitment to responsiveness.

Chand says the remaining 3 percent is currently pending with the respective Ministries and Departments, underscoring the ongoing efforts to address every concern raised.

He says geographically, more than 64 percent of the calls originated from the Central Division, with 29 percent from the Western, 6 percent from the Northern, and 1 percent from the Eastern regions.

The Permanent Secretary says the Government Feedback Call Centre acts as an active hub that collects real-time feedback, enabling the identification of areas for improvement within Civil Service.

Chand says the Government is committed to transparency and responsiveness, encouraging all Fijians to actively engage with them, ensuring that your voices contribute to improving service delivery.

He says they remain dedicated to addressing concerns promptly and are implementing positive changes based on the valuable feedback received.

The Call Centre operates seven days a week from 8am to 12am and is open to all mobile networks within Fiji.