Fiji’s National Airline, Fiji Airways has been awarded the coveted Skytrax 4‑Star rating at the 2019 Skytrax World Airline Awards in Paris, joining a select group of elite airlines in this prestigious category.
Fiji Airways joins airlines such as Emirates, British Airways, Etihad, Air New Zealand and Qantas as a 4‑Star airline.
Fiji Airways says at the same Skytrax World Airline Awards in Paris, Fiji Airways moved from 4th to 1st place to take up “Best Airline Staff in Australia Pacific”, signaling the airline’s continued commitment to world class service and customer experience.
Fiji Airways beat Qantas, Air New Zealand and Virgin Australia in this category to claim the top award.
The Skytrax World Airline Awards are one of the most sought after quality accolades for airlines. Skytrax benchmarks traveller opinion and carries out quality evaluations around a number of key categories and principles for airlines around the world.
Skytrax Ratings are recognised as a global benchmark for airlines. A 4‑Star Rating is a mark of distinction that recognises excellent standards, showcasing an airline’s unwavering commitment to provide high quality product and service values both onboard and on the ground.
“Best Airline Staff in Australia Pacific” recognises the combined airline staff service for both onboard and ground staff, in the Australia Pacific region through passenger feedback and Skytrax evaluation.
Fiji Airways Managing Director and CEO, Andre Viljoen believes the 4‑Star rating and award is a testament to the airline’s hard work over the past four years, and the excellent customer experience the Fiji Airways’ staff deliver in the air and on the ground.
He says it has been a four‑year improvement journey to raise the airline to a 4‑Star airline status, after massive investments in customer experience, improvement in the product, and enhancing the service culture and standards through the UP! Your Service education programme.
Fiji Airways says the 4‑Star Rating and Best Airline Staff Award cap off a great first half of 2019 for the airline, having recently announced more investments with two new additions to its widebody fleet, the Airbus A350 XWB.