The Fijian Competition and Consumer Commission confirms that Chiba Motors Limited currently has 11 cases with the commission after allegations of the owner accepting money from consumers and failing to deliver vehicles as promised.
Commission CEO, Joel Abraham says some of the cases are before the court and the total sum of the 11 cases is $50,600.
Fijivillage has received confirmation that the cases in court relate to complaints of people paying between $1,450 to $13,000 in deposit to Chiba Motors as their deposit for their cars and the owner allegedly not delivering as promised.
Abraham says two complaints have been resolved and $15,000 has been paid out.
The FCCC CEO says they would also like to urge Fijians to lodge complaints directly with FCCC so the merits of their cases can be assessed and they can get the redress they deserve.
Abraham says as the only regulator and enforcer of consumer rights and competition in Fiji, it is necessary that they receive reports so that we can investigate and prosecute.
Lodge a complaint by calling FCCC on 8921991 during work hours, through their Facebook page or by sending an email to email@example.com
The Consumer Council of Fiji has already stated that they have received numerous complaints against the second-hand car dealer in Nakasi, who has been accepting money from consumers and failing to deliver as promised.
Council CEO, Seema Shandil says Chiba Motors (Pte) Ltd has been notorious for receiving deposits from customers but not delivering vehicles.
This year alone, the Council has recorded 21 complaints against the company valued at $23,400.
Shandil says consumers are constantly being ripped off and misinformed about the vehicles they intend to purchase.
She says one complainant paid $8,000 in 2018 as deposit for a vehicle and has yet to receive the vehicle to date. Another complainant paid $4,000 as deposit in January earlier this year and followed up with the trader to no avail.
Shandil says Chiba Motors continuously made false promises to these consumers with no intention of fulfilling them.
She says such unscrupulous businesses take advantage of the hard-earned money of individuals who spend years to save before they can pay for a car or its deposit.
Shandil says the Council can no longer tolerate these inconsistencies.
Shandil says stronger enforcement is needed for businesses like Chiba to ensure they cease taking advantage of vulnerable consumers.
Complaints can be lodged on the Council’s National Consumer Toll-Free Helpline 155 or emailed to firstname.lastname@example.org.
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