9th December 04:18 AM
Consumer Council receives 1,847 complaints through Alternative Dispute Resolution division
By Violet Matakibau
Sunday 17/11/2019
Council Chief Executive Officer Seema Shandil

The Consumer Council of Fiji from the 1st of January to June this year, through its Alternative Dispute Resolution division, received 1,847 complaints with a monetary value of close to $2.6 million.

Some of the complaints lodged at the Consumer Council were landlord and tenancy matters, putrid or rotten food products, electronic faulty goods and mobile product complaints. 

Council Chief Executive Officer Seema Shandil says, they resolved 1,670 complaints through successful mediation and these resolved complaints had a monetary value of $2,011,053.30.

She adds that the other complaints have been referred to Small  Claims Tribunal and to other authorities.

The council also recorded 72 cases during this period where complainants failed to provide adequate documentation to substantiate their complaints.

Shandil has advised the public if they ever need to lodge a complain they can always call the National consumer helpline toll on 155.

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