Consumer Council receives 1,847 complaints through Alternative Dispute Resolution division

Consumer Council receives 1,847 complaints through Alternative Dispute Resolution division

By Violet Matakibau
Sunday 17/11/2019
Council Chief Executive Officer Seema Shandil

The Consumer Council of Fiji from the 1st of January to June this year, through its Alternative Dispute Resolution division, received 1,847 complaints with a monetary value of close to $2.6 million.

Some of the complaints lodged at the Consumer Council were landlord and tenancy matters, putrid or rotten food products, electronic faulty goods and mobile product complaints. 

Council Chief Executive Officer Seema Shandil says, they resolved 1,670 complaints through successful mediation and these resolved complaints had a monetary value of $2,011,053.30.

She adds that the other complaints have been referred to Small  Claims Tribunal and to other authorities.

The council also recorded 72 cases during this period where complainants failed to provide adequate documentation to substantiate their complaints.

Shandil has advised the public if they ever need to lodge a complain they can always call the National consumer helpline toll on 155.

Stay tuned for the latest news on our radio stations

CFL radio frequencies
SODELPA spectacle
With SODELPA going through changes and opposition within the party, we give you all the stories that covered these ...
6 days ago

USP Saga
Full coverage of the USP saga including coverage of protests, investigations, reports and ...
6 days ago

Fiji's approach to deal with effects of the COVID-19 Pandemic
As Fiji battles against the spread of the COVID-19 pandemic, many individuals and organisations have come forward to lend a helping ...
70 days ago
Man in custody after allegedly murdering defacto partner in Sigatoka
A 53-year-old man who allegedly stabbed his 45-year-old defacto partner to death in Kabisi, Sigatoka is currently in police custody. Police say the...
4 hours ago
Coronavirus in Australia: Melbourne begins new shutdown
Australia's second-largest city has begun a second lockdown in response to a spike in new coronavirus infections. Melbourne's five million ...
43 minutes ago

Man who drugged and raped woman to serve sentence once arrested
A man who drugged, abused, and raped a woman at a hotel in Nadi has been sentenced to 10 years imprisonment by High Court Judge Justice Chamath ...
56 minutes ago

French Embassy to commemorate Bastille Day in a new way
The French Ambassador to Fiji Jean Francois Fitou is calling for people to play their part in supporting market vendors as they take part in this ...
2 hours ago

8 people escape serious injuries in Navua accident
Eight people escaped serious harm this morning after a road accident involving three vehicles at Lobau Road in Navua. The driver of the vehicle ...
2 hours ago

Ivory Coast PM Amadou Gon Coulibaly dies after cabinet meeting
Ivory Coast's Prime Minister Amadou Gon Coulibaly has died after falling ill at a ministerial meeting. The 61-year-old had been chosen as the ...
3 hours ago