A statement by Buckingham Palace says the race issues raised by the Prince Harry and Meghan Markle during an interview with Oprah Winfrey are "concerning" and will be addressed by the family privately.
They say "recollections may vary" but the claims made are "taken very seriously".
The statement says the Royal Family is "saddened" to learn how challenging recent years have been for the couple and Harry, Meghan and their son - Archie will always be much loved family members.
BBC reports that pressure had been growing on Buckingham Palace to respond after Meghan - the first mixed-race member of the modern Royal Family - said a low point came when Harry was asked by an unnamed royal family member "how dark" their son Archie's skin might be.
Prince Harry later clarified to Winfrey that the comments were not made by either the Queen or the Duke of Edinburgh.
[Source: BBC]
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