1,672 consumer complaints registered by Consumer Council in 2015

The review report on the Consumer Council of Fiji 2015 Annual Report has shown that the Council had registered 1,672 consumer complaints.

1,374 complaints were resolved which resulted in the recovery of $3.42 million.

The report noted that the Parliamentary Standing Committee on Social Affairs is pleased with the Consumer Council’s position in playing a significant role towards the protection of all consumers’ interest and rights in Fiji.

It was revealed that the top 10 complaints received by the council are for mobile products, landlord and tenant issues, hardware, food and drinks, internet services, water issues, television services, second-hand motor vehicle issues and clothing.

It highlighted that the council had to request an additional grant of $113,111 during the year 2015 because the government grant of $700,000 was not sufficient.

The report says that the total grant received by the Council was $813,117 in 2015.

It says that in 2015 the council secured a total sum of $22,026 from the Anne Fransen Fund for a project on the Right to Redress in Financial Services.