Westpac to continue to protect its customers after emerging of many bank card scams

With many cases of bank card scams emerging, Westpac says it continues to take action to protect its customers against fraud and the credit/debit card and internet scams targeting Fiji in recent months.

Westpac says it has cancelled and replaced a number of ATM or credit cards, is investing in new technologies, and continues to remind its customers of actions they can take to protect their accounts.

Westpac says people should never respond to emails asking them to share personal details or enter personal information online.

Westpac says it will never send customers such an email and will never ask people to send or relay personal information online. 

The bank says if you receive one of these emails purporting to be from Westpac, you can be assured it is a hoax.

If you are travelling overseas and intending to use your Westpac debit or credit card, you need to contact the bank.

You are also required to regularly change your PIN, and report any suspicious activity near ATMs to the police or Westpac immediately.

You are also asked to contact police if you notice a suspicious device attached to an ATM.

Westpac also reveals that it is investing heavily in new ‘anti‑skimming’ technology, including ‘jitter’ technology that stops card information from being copied, software and hardware on ATMs together with PIN shields that make it difficult for a camera to pick up a PIN.

They are also introducing ‘chip’ security to its debit and credit cards, and closely monitoring its customers’ accounts, querying transactions that seem out of the ordinary and putting a stop on accounts or cards where fraud is suspected.