There is now a toll-free line for anyone with issues regarding E-ticketing.
People can call 151 to lodge their complaints.
Acting Prime Minister Aiyaz Sayed Khaiyum says that all Vodafone, Digicel and TFL users will be able to call 151 to lodge their complaints free of charge.
Sayed-Khaiyum has also highlighted that Vodafone has agreed to have all it’s outlets reimburse passengers that may have been overcharged, provided that the passenger produces their receipt.
He says that there have been concerns raised that some drivers are overcharging passengers and the redress for this is that passengers can be reimbursed at any Vodafone outlet.
Sayed-Khaiyum says that some bus drivers do not necessarily understand the way the system works and Vodafone will again organize another training session for bus drivers in Suva, Sigatoka, Lautoka and Labasa this Sunday.
He adds that not many buses run on a Sunday and this is an opportunity to get as many bus drivers as possible from these different areas to undergo training to serve people better.
Meanwhile, Sayed-Khaiyum says they also have issues regarding some parents using their children’s student cards to get on buses.
He says this is very unfortunate and he has urged the travelling public to stop this.
Sayed-Khaiyum has also announced that in order to encourage people to use E-ticketing and see the value in E-ticketing, Vodafone Fiji will have 50 travellers each week winning $50 prizes from next week.
He adds that people will also be able to nominate good and courteous drivers, and the drivers will be publicly acknowledged and given prizes.
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