The Ministry of Lands and Mineral Resources new Consent Monitoring Database system will allow better management of customer queries and complaints.
While launching the system, Minister for Lands and Mineral Resources, Mereseini Vuniwaqa says the new program will streamline services to better meet the needs of their customers.
She adds it will allow better monitoring of files that individual staff handle and it will also ensure that all customers are being served in a timely manner.
Vuniwaqa highlights that complaints from their customers have been an ongoing issue but with the new program they will be able to minimize this and better manage their services to all Fijians.
The Ministry is undergoing major reforms that included the updating of Standard Operating Procedures.
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