Gone are the days when customers have to wait for bank statements to see what all transactions happened on their account.
This was highlighted by HFC Acting CEO Raj Sharma as HFC Bank customers now have easier access to their bank account information with the launch of Alerts facility.
The Alerts System provides automatic notification to HFC customers by a Real Time Mobile Message or Email message of any activity on their bank account.
The HFC Bank Alerts facility provides alerts from a deposit made in account to an overdue loan payment or a maturing Term Deposit to account balances at the end of each day.
Customers can also receive alerts on ATM/POS withdrawals, personal cheque withdrawal or dishonored cheque.
Sharma says that in this age, the mobile phone is the primary source of information for many and HFC constantly explores to align their services to the rapid change in customer demands and make use of technology to deliver HFC services.
Sharma adds that there are security benefits as well as real‑time alerts lead to faster discovery, closer monitoring by customers and a proactive approach to the prevention of fraud.
Alerts received through customers nominated email account is free of charge.
For alerts received via SMS, a fee of $0.30 per alert applies.
However, not all SMS Alerts are charged due to HFC Bank initiatives.
Customers can call HFC call center on 132 001 or visit HFC Bank branches for more information.
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