A total of 1,699 calls have been received by the National Consumer Helpline after it was launched on the 14th of August this year.
Consumer Council of Fiji CEO Premila Kumar says out of 1,699 calls, 656 were genuine calls as 60 percent of the calls were prank calls, blank calls or incomplete calls.
She says 249 complaints needed evidence.
Kumar says they have solved 149 complaints out of 261 complaints that had evidence.
Kumar highlights they have received complaints about the prices of food and drinks, landlord tenancy issues and discontinuity of utility services by the landlord.
She says they have received complaints against Water Authority of Fiji and Fiji Electricity Authority about the billing and re-connection of services.
They have also received complaints against Sky Pacific, second car dealers, hire purchase companies and mobile products.
Kumar says 146 consumers called for advice in relation to tenancy issues, the warranty on certain products, vat application, prices on the goods that were under price control and certain medications which are on government’s essential medication list.
Consumers can call the toll-free number 155 using any of the three networks, Vodafone, Digicel and TFL.
The Help line is available 24 hours.
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