The Consumer Council of Fiji has received 32 insurance complaints over the last eight years.
This was highlighted by the CEO of the Council Premila Kumar at the Seminar on Health Insurance in Fiji.
Kumar says the council believes that many cases are usually not reported.
She says from the complaints received by the council and research conducted in 2008 on the insurance sector in Fiji, it can easily be identified that consumers face a lot of problems with their health or medical covers.
Kumar says consumers are led to assume that their insurance covers these fees when undergoing a procedure, and they find out later that this is not so and they end up paying from their pockets afterwards.
She says there is an absence or lack of institutional measures for consumers under the current Insurance Act.
Kumar says the protection of the consumer to level the playing field for consumers and businesses is important.
She says they deal with insurance companies to make sure that consumers’ complaints are being addressed and that insurance companies are not taking undue advantage of consumers.